The Intelligent Image Enhancer

Frequently-Asked Questions

How do you enlarge photos without making them blurry or blocky?

Recent advances in artificial intelligence are now able to reconstruct pixels during an upscaling operation. It works by essentially making the computer “imagine” these missing pixels. This doesn’t mean that you can create a life-size poster from a 32x32 icon. However upscaling a 1x “non-retina” photo into a decent-looking but sharp 2x “High DPI” one is now technologically possible.

What is the maximum size images that can be created?

BiggerPicture is able to upscale images up to 8× without reducing the image's quality. Furthermore BiggerPicture is able to successfully create over 400 megapixel images (tested on a MacBook Pro with 16 megabytes of RAM and 100 Gigabytes of free space in the startup volume).

What operating systems will you support?

We believe that native applications would provide the best experience possible on any operating system. Our home turf is macOS hence we would start as a native application for that platform to make it the best app we can.

Who are you?

We make apps for Apple computers. Visit our main site for more information.

SuperResolution Purchased but Watermark Came Back

If you've successfully purchased the SuperResolution option but a few days later the watermark came back, it is likely that your receipt file was corrupted. Please open the In-App Purchase option from BiggerPicture's application menu (the app name in the menu bar) and see if the SuperResolution option is purchased, indicated by the large green checkmark next to its name.

If its not shown as purchased but in fact you've purchased it, you would need to restore the receipt. Follow these steps. Note that you will need the Apple ID that was originally used to purchase the app and its password.

  1. Restart your mac – this is to ensure that the App Store background processes gets restarted as well.
  2. Run Bigger Picture.
  3. From the application menu (in the menu bar, under the application title), select In-App Purchase…
  4. In the In-App Purchase window click the Restore Purchases button.
  5. You might be prompted to enter your Apple ID and password – please enter them correctly.
  6. Your purchase should be restored and enabled.

If the above still does not restore your purchases, you can try the following.

  1. Delete the BiggerPicture application (move it to the Trash and empty it).
  2. Open the App Store and re-download the application, using the same Apple ID that was used to purchase it earlier.
  3. Open Bigger Picture.
  4. From the application menu (in the menu bar, under the application title), select In-App Purchase….
  5. If you've purchased the SuperResolution item prior to re-installing the app, this should be indicated by a large green checkmarx next to the item.
  6. If it doesn't show purchased, click the Restore Purchases button.
  7. Enter your Apple ID and Password as necessary.
  8. Your purchase should be restored and enabled.

Refund Request

Not happy with BiggerPicture? Don't worry. Simply ask Apple for a refund.

  1. Locate the receipt e-mail that you received from the iTunes Store.
  2. In the item list click on Report a Problem right under the line item for BiggerPicture.
  3. Sign in with your Apple ID. Then you should be presented with a “Report a Problem” page containing the items that you have purchased in the receipt.
  4. Locate BiggerPicture in the page and choose “Didn’t mean to purchase this item” in the pop-up selection. Then click Submit.
  5. Apple should then provide you with a response within a few business days and then refund your money.